Order Information

New from Artistic - Diane Knott's Americana

Photo Checks Printed in full Color From Unique Products - www.uniquechecks.com

General Ordering Questions

1. How do I make sure my new Side Tear checks will include my bank's current specifications?
Changes in banks' names and corporate alliances happen often. If you know your bank has experienced recent changes or if you just want to confirm the current status, call our Customer Service Team at 1-800-243-2577. Your bank's changes will probably already be included in our database. If not, we'll tell you how to get an MICR Specification Sheet. It's easy.
2. What is an "MICR Specification Sheet"?
An MICR Specification Sheet is a form that provides the proper numbers and spacing so your checks will scan correctly at your financial institution. Your local bank branch has all the details, and our Customer Service Team can walk you through the process: 1-800-243-2577.
3. Can I include driver's license number, phone number or other information on my checks?
Yes. On the Order Form, use the line marked "Other" in the Check Personalization section to include information in addition to name and address.
4. How do I submit my Order Form?
You have two options:
1) Print out the Order Form and send it through the mail to Side Tear Checks.
2) Transmit your order online via our SECURE server.
5. How soon will I receive my order?
Ship Method: From Date Order is Placed From Date Order is Shipped
DHL@Home 5-8 business days 2-7 business days
Standard Shipping
to Continental U.S.:		 2-4 weeks 5-10 business days
Standard Shipping
to AK, HI, VI, PR:		 3-4 weeks 10-15 business days
Expedited Delivery
to Continental U.S.:		 5-8 business days 2-5 business days
Expedited Delivery
to AK, HI, VI, PR:		 8-10 business days 5-7 business days
Premier Delivery Service
to Continental U.S.:		 5-8 business days 3-5 business days
Premier Delivery Service
to AK, HI, VI, PR:		 8-10 business days 5-7 business days
* Ship times are approximate. Please note that items are shipped in separate packages and may arrive separately. Please allow an appropriate amount of time for additional packages to arrive. If you need your checks in a hurry, see the Order Form's "Premier Delivery Service" which includes an In-Plant Rush. This service will considerably shorten the time it takes your order to arrive. Please refer to our order form for shipping options.
6. How do I check my order's status?
You can check the status of your order by clicking the "Order Status" bar on our website, or by calling toll-free 1-800-243-2577.
7. Is it OK to use a coupon?
If you are a first time customer and you have a printed advertisement with an Offer Code, you may enter that code during checkout to receive the pricing you see in the ad. This Offer Code is found in the order form section of your advertisement or brochure, and is located to the left of the subtotal line in a yellow box.
8. Why did my items arrive on different days?
Because each box of checks and accessory items are packaged separately, it is possible for your items to arrive on different days-even when they're shipped on the same day. All items in your order should arrive within a few days of each other. If they do not, please contact our Customer Service Team toll free at 1-800-243-2577.
9. How do I get in touch with Side Tear Checks?
The toll free line for our Customer Service Team is 1-800-243-2577. The department operates from 8am-10pm Monday through Friday, and 7am-5:30pm Saturday and Sunday, Central Time. You can also reach us by mail at P.O. Box 1000, Mabelvale, AR 72103-1001. And finally, you can e-mail us at service@Side Tearchecks.com.

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